Ethics – Data

Internal fraud by type that resulted in dismissal

  2011/12 2012/13 2013/14
Total number of confirmed cases of internal fraud which resulted in dismissal 623 482 701
Manipulation of customer account1 324 234 3774
Theft 78 77 83
Unauthorised release of customer data 78 79 112
False documents for fraud2 47 29 35
Fraudulent invoicing 6 7 0
Technical fraud 2 0 0
Procurement fraud 5 2 2
Other fraud3 83 54 92

Notes:

  1. Unauthorised credits, removing call charges, manipulating loyalty points etc.
  2. False documents or reporting to inflate overtime, commissions etc.
  3. Includes false insurance claims, test SIM abuse, unauthorised sale of network unlock codes, misuse of company PBX, falsifying employment application, expenses fraud etc.
  4. The increase principally relates to an issue detected in a single market in one quarter, resulting in the dismissal of 171 contract staff for fraudulently activating customer data plans.