Privacy and security – Performance in 2013/14
Ensuring privacy and security and putting customers in control of their information is critical. Gaining our customers’ trust is essential to unlock the potential benefits of using customer data to help grow our business in areas such as mobile commerce and analytics.
At the same time, our continued investment in security measures is becoming more critical as the threat of targeted cyber attacks to businesses and their customers’ information increases, as have social engineering attacks as a result of wider use of social media.
Government access to individuals’ private communications has come under increased scrutiny. Our policy on law enforcement assistance has been in place since 2010 and we published our Law Enforcement Disclosure Report to increase transparency and improve understanding on this issue.